Our Training Approach

How do we ensure our training courses really work?

Customised Training Material 

We conduct a needs analysis before delivering our training programmes, to ensure the outcomes are in line with the learners’ needs and our client’s objectives. All our material can be customised at no additional charge.

Look at the “Bigger Picture”

We explore more than simply training to fix a problem. We work with a number of experts in various fields, to be able to guide you in the right direction. When a training course is identified, we like to be able to integrate this with any other interventions our clients are undertaking.

Small Group Training

We limit our group sizes so that the facilitator can focus on the individuals’ application of the learning, ensuring it’s not merely a theoretical exercise. We pride ourselves on being one of the most “Hands-on” and practically-focussed training companies around.

Current and Local Content

All our courses are updated continually and are created in South Africa for South Africans. We use local flavour in our exercises and audio-visual aids. We research national and international trends and media to bring the most up-to-date content into the training room.

The “Wow” Factor

Training courses must impress people, especially in this age where information is readily available to anyone, anytime. We only employ facilitators who are experts in their field, who really “connect” with the learners, who engage at the right level for the learners, and who are continually flexible in their approaches.

Instill Learner Commitment

Through our facilitation style, and with the use of meaningful communication, we foster the learner’s desire to improve their work experiences and change their habits. During and after the training, learners are encouraged to evaluate themselves against what they’ve learned, and make very specific action plans to address their development.

Evaluation and Feedback

Assessment is done by learners themselves, and their peers, as well as by the facilitator, throughout the training. Where possible we offer formal assessments with thorough pre-and post-training evaluation. We offer comprehensive feedback reports to management, which might include individual assessments, facilitator’s observations, and recommendations for ongoing development.

Post-course Support

Our facilitators offer unlimited ongoing telephone and e-mail support to all learners. Learners are also encouraged to engage with our development forum and specific social media networks. Our forums are continually updated and kept relevant to business and global trends.

Exceptional Back-Office Support

When you deal with us, you deal with real people, in real-time, promptly. Our clients aren’t handled by impersonal systems that fail when technology doesn’t perform.

Training Assessment

We understand that assessment is only as powerful as the buy-in and commitment it receives from those involved. Consequently, we prefer to work with our clients in determining a relevant assessment strategy. We offer three assessment options:

Training Room Assessment (non-credit bearing):

Is always included in our training programmes with line management involvement, and aligned to key business objectives.

Formal Assessment for NQF credits:
For organisations that require full learner competency assessments. This enables learners to apply for NQF credits against unit standards. A portfolio of evidence is completed by the learner in the workplace and the training room. Learners are assessed against the unit standards selected by the client and the assessment process is determined in consultation with the client.

Assessment without NQF credits:
Learners produce practical work-based assignments that relate specifically to their learning objectives and the company’s competency needs. Detailed feedback is given by the facilitator to each learner, and the company and the learner both receive detailed reports on competency achievements and further development needs.

We will gladly guide you toward an assessment strategy that fulfills your operational and learner requirements. All Copperline’s training programmes are unit standard aligned and quality assured.