E-Mail Communication Skills

Who Should Attend:

Any person who corresponds regularly by e-mail and would like to improve the effectiveness of their communication.

Course Duration:

One day. Also available as a two-day course. All of our training sessions are presented virtually via online meeting platforms (Zoom or MS Teams) for groups of six or more participants.

Programme Outcomes:

1. Introduction to Modern Business Writing

  • Principles of written correspondence
  • The purpose of modern written communication
  • Problems with written communication and e-mails
  • When e-mail is and is not appropriate
  • Written tone – formal, informal, and colloquial

2. E-Mail Correspondence Guidelines

  • E-mail time-waster questionnaire
  • How to avoid e-mail problems and time-wasting
  • Making your electronic inbox more efficient
  • E-mail company etiquette – rules and guidelines
  • Identifying the purpose of your correspondence
  • Reaching and identifying with the reader
  • Correct format and structure for e-mails

3. Accuracy and Efficiency

  • Efficient, clear & appropriate visual layout
  • Creating consistency and company standards
  • Developing logic & sequence in your writing
  • The importance of punctuation
  • Avoiding common language and grammar pitfalls
  • The importance of self-correction and editing

4. Written Communication Style and Tone

  • Being Brief – getting to the point quickly
  • Clarity guidelines – avoiding ambiguity, confusion, or misunderstanding
  • Dealing with e-mail related conflict
  • Expressing disagreement, warnings, or threats diplomatically
  • Being persuasive and ensuring results from e-mails
  • Building relationships and goodwill in writing

5. Individual Coaching and Practical Exercises

6. OPTIONAL Grammar Modules (2-day programme only)

  • Understanding sentence construction
  • Ensuring the correct word order
  • Punctuation rules and exercises
  • How to use the apostrophe
  • The use of capital letters
  • Past, present, and future tense
  • Avoiding concord errors
  • Articles (“the”; “a” and “an”)
  • Conditionals & infinitives (would/could/should)
  • Expanding your vocabulary
  • Words often confused
  • Frequently misspelled words