Our e-mail management training course is for staff who need to learn better e-mail management. Learn how to communicate more efficiently and persuasively by e-mail.
1 Day (Also available as a 2-day Course)
Any person who corresponds regularly by e-mail, and would like to improve the effectiveness of their communication.
1. Introduction to E-Mail Problems
- E-Mail Time Waster’s Questionnaire
- Group Discussion – Common Problems in E-Mail Communication (company challenges)
- Setting Personal Objectives for the Workshop
2. E-Mail Correspondence Guidelines
- Principles of Written Correspondence
- Why and when to write
- The Importance of Planning
- Identifying the Purpose of your Correspondence
- Considering and Relating to the Mail Recipient
- When E-mail is and is not Appropriate
- Group Exercise – Examples of Problematic E-Mails
3. Improving E-Mail Efficiency
- Examining causes of time-wasters
- Guidelines for Good E-Mail Company Etiquette
- Ways to Reduce your In-Box Pressure
4. Tone and Language
- Ensuring Brevity and Conciseness
- Ensuring Clarity – Avoiding Misunderstanding
- Being Persuasive – Getting Results with E-Mail
- Building Goodwill and Avoiding Conflict
- Stating Negative Information in a Positive Way
- How to Write Respectful, Effective Reminders
5. Setting Action Plans
- Group Discussions – Improving Company E-Mail and Personal Practices
See also our “Professional E-Mail Communication” Programme.